Me: O.K., that's fine. Do you have a hospital bill or documentation stating that you were in the hospital when your items were due?
Patron: No, the stroke was several years ago, and I have brain damage from it, so I can't remember to bring my things back on time.
Me: You're responsible for everything you check out with your library card, just like you're responsible for everything you buy with a credit card
Patron: Even if I get social security?